Regional Engagement Manager

Job Title: Regional Engagement Manager


Location: Birmingham


Reporting to: Regional Operations Manager

Job Description:
The role of Regional Engagement Manager entails engaging with employers to identify opportunities for delivering commercial training to their workforce. This engagement also involves understanding their recruitment needs, enabling FST to provide training to government-funded learners and facilitate their transition into sustainable employment.

In addition to supporting diverse job opportunities, this role offers the potential for collaborative work experiences with partners such as NCS, charities, hostels, community rehabilitation homes, JCP’s, housing associations, supplementary language schools, and interfaith groups, among others. It is important to note that this list is not exhaustive.

Regional Engagement Managers are expected to possess experience in establishing and nurturing relationships, preferably within the employment sector, pre-employment, education/learning, or recruitment domains related to our service sectors. These relationships play a vital role in creating opportunities for local residents seeking employment, improved compensation, or new career prospects.
  • Understanding the local economic landscape to build relationships with partners that address their current challenges.
  • Cultivating strong ties with new and existing local and national employer clients to secure work experience opportunities that enhance the recruitment of qualified individuals.
  • Comprehending the current recruitment challenges faced by employers to enable FST to support suitable candidates in securing positions.
    • Ensuring rigorous risk assessment and management of Health and Safety guidelines to promote the safety and well-being of learners during work experience opportunities.
    • Continuously monitoring and reviewing the needs of employers and the outcomes of FST’s collaborations to ensure their recruitment requirements are met.
    • Identifying, establishing, and maintaining collaborative external partnerships with JCP, Work Programme organisations, educational institutions, NCS, and other customer-facing entities focused on placing unemployed individuals in our AEB-funded short courses.
    • Establishing robust connections with key internal stakeholders, existing partners, industry professionals, and educational bodies.
    • Maintaining excellent customer relationships across all stakeholders, ensuring complete customer satisfaction and fostering repeat business through various methods and reporting mechanisms.
    • Consistently meeting personal KPIs on a monthly basis.
    • Collaborating effectively with the Senior Management Team and Regional/National Business Development teams to meet the overall company KPIs.
    • Identifying candidate eligibility for prescribed courses and determining their learning support requirements.
    • Adhering to FST (Ltd) policies and procedures to promote Safeguarding, Equality & Diversity, Data Protection (GDPR), and Health and Safety.
    The ideal candidate should possess:

    • An impressive business track record, particularly in relationship building and maintenance.
    • Experience within the commercial sector and/or the funded arena.
    • Experience in supporting the development of curriculum and resources for classroom and remote delivery based on employer needs.
    • Strategic thinking ability and the capability to communicate effectively at all levels.
    • Experience in negotiating and presenting the company’s offerings to employer clients.
    • Excellent education background with A-C grades or equivalent in Maths and English.
    • Strong administration and ICT skills.
    • Keen attention to detail.
    • Exceptional communication and managerial skills.
    • Consistent achievement of KPIs.
    • Access to a car with a willingness to travel throughout the specified region if public transport links are unavailable.
    • Professional appearance and demeanor.
    • Proficiency in maintaining relationships with staff and monitoring their work progress.
    • Proficiency in writing performance reports and analyzing relevant business data.
    • Ability to assume responsibility for strategic decisions’ success or failure.
    • A commitment to fostering a culture of growth throughout the organization.
    • Capability to educate team members on best business practices and effectiveness-enhancing techniques.
    • Skill in identifying key accounts and fostering collaborative relationships. Knowledge of the products and services offered by the business.
    • Actively participating in job fairs and employer engagement events to raise the company’s profile.
    • Proposing new projects, such as product development, to tap into new markets.
    • Assisting with investment and financial decisions for the company’s benefit.
    • Staying informed about market trends and competitors.
    • Compliance with business development regulations and laws.
    • Maintaining a positive attitude that inspires co-workers and clients to contribute to the company’s growth.
    • Adherence to the organisation’s code of conduct and promotion of team cohesion and productivity, representing positive aspects of team culture while constructively challenging inappropriate prevailing cultures.
    • Preferred Level 3 IAG certification, but it is not essential as training can be provided.
    • Ensure personal health, safety, and well-being, as well as that of others.
    • Promote equal opportunities across all activities.
    • Undertake additional tasks and responsibilities as appropriate for the role’s level when required.
    • Comply with all FST policies and procedures.
    • FST is committed to safeguarding and promoting the welfare of all its service users.
    • Successful applicants for relevant roles will be subject to a Disclosure and Barring Service check.

    Variation Clause 20/09/23:

    This job description represents the role as of the date shown. FST (Ltd) periodically reviews job descriptions, updates them, and ensures their alignment with the actual job performed, incorporating any proposed changes through consultation with the post holder and the appropriate manager.

    Forward Step Training Centre

    77 -87 New Town Row, Birmingham, B6 4HG

    Getting Here
    Our training centre is conveniently located in the heart of Birmingham and is easily accessible whether you’re using public transport or driving.


    For detailed directions and any further assistance, please don’t hesitate to contact our friendly staff at or 0121 270 9935