Terms & Conditions of Sale

Services provided by Forward Step Training Ltd 


Forward Step Training will provide the following services to the student: 

Logistic training classroom-based Forklift Truck and Licence acquisition. 

First Aid at Work (Paediatrics and Adults), Emergency First Aid and Mental Health Awareness


Requirements of the student 


The Student will provide accurate and full information to Forward Step Training Ltd at all times. 

If the student is considered by Forward Step Training Ltd to be under the influence of alcohol or illegal drugs at any time, the course will be terminated and all relevant fees will be forfeited. 


Course times & attendance – Students must adhere to the course times as per joining instructions or as informed by their instructors/tutors. Failure to attend any part of the course or late arrival may result in the student being refused entry and the full cost of the course may be forfeited. 

Fitness to attend – Where applicable the students must ensure they are free from any conditions, ailments or injuries that might affect their ability to participate in the practical elements of the course. 


Where a trainee falls ill and cannot attend all or part of a training program, the fee for the session will be forfeited. 

Students who are deemed not ready to take their test as they have not managed to achieve a standard of driving whereby the instructor/tutor feels they cannot handle the vehicle in a safe and proper manner without instructor supervision will not be allowed to use the training vehicle for test purposes and will forfeit the cost of the test. However, after consultation with their instructor, they may use the allocated time as an additional training session.  


Training with Forward Step Training Ltd 


Forward Step Training Ltd cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, including cancellation, amendment or re-scheduling for whatever reason. Forward Step Training Ltd will make every reasonable effort to provide alternative arrangements. 


Any Pre or post-training complaints or issues about the course should be directed to our offices in writing and follow our complaints procedure. 

All correspondence must be sent recorded delivery to arrive within 7 days of the incident. Forward Step Training Ltd will endeavour to resolve the issue within 15 working days. 


In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when a course is booked without face-to-face contact, the student may cancel the contract within seven days (cooling-off period) of that contract having been concluded. 


Subject to distance selling regulation of that contract being concluded. 


Any payment made on a credit card will be subject to a 2.5% handling fee, which is non-refundable. 


All students will receive confirmation of their course booked by means of Post or Email. If confirmation is not received within 7 days of booking contact in writing must be made to our offices. 


Changes to Confirmation If the student needs to change any of the information on the confirmation letter or email they are to notify the office within 7 days of receipt. 


Complaints Procedure 

If any student wishes to make a complaint, our complaints procedure can be downloaded online here or a copy requested by calling the head office. 


Classroom Training and Forklift Truck Training Courses 

Training courses are offered in a variety of formats, including but not limited to: scheduled training courses, client-specific training days, tailored face-to-face consultancy sessions and tailored online consultancy sessions. 


All training services are priced and quoted in advance and a completed booking form is required prior to course attendance. Payment for training services is required in advance. 


Cancellations received in writing more than 28 days before the course date will incur no charge. Any fee paid may be used against future training or will be refunded. 


Cancellations received in writing between 15 and 28 days of the course date will be charged at 50% of the agreed cost of training. The balance of any fee paid may be used against future training or will be refunded.


Cancellations received in writing less than 15 days before the course date will be charged in full. 


Alterations to your course attendance date will be charged at £25 per alteration. 


An appropriate substitute delegate is always welcome. 


Forward Step Training Ltd reserves the right to alter or cancel training courses due to unforeseen circumstances. We reserve the right to refuse training for late arrivals on the training day and, in such instances, will not refund training fees. 


Payment Terms 


All prices and payments are in GBP (£) and inclusive of VAT. 


Invoices will be submitted for payment upon booking a services/training course; terms are 30 net days from the invoice date. If the training course falls before 30 days of booking, the invoice must be paid in full within 7 days.


 In the event of late payment, Forward Step Training Ltd reserves the right to charge interest at a rate equivalent to 5% above the prevailing base rate of the Bank of England at the date of invoice on all amounts remaining unpaid. 


Fees are subject to regular review and change. Fees and other amounts payable are published separately for each term and the most recently published pricing is payable by all students studying at the relevant time unless the relevant amounts were paid in full prior to the publication of the new pricing. 


Please note that the payment of a deposit or agreement of an instalment plan does not prevent any increase from being applied to the Tuition Fees, it is only where payment has been made in full that you will not incur any Tuition Fee increase. 


Payment can be made using Debit or credit cards. An additional charge of 2.5% + Vat will be added to any credit card payment to cover the cost, with no fee for debit cards. 


Company Address: 


77-87 Newtown Row 


B6 4HG 

0121 270 9935 





Any goods you return to us are done so at your own expense and you should therefore ensure that you take adequate measures for the goods’ safe return. Forward Step Training Ltd cannot be responsible for lost packages. 

This policy does not affect your statutory rights.